Privacy Statement

The Family Assurance Centre Privacy Policy
This Privacy Policy discloses the information privacy practices for the fac.co.nz website you are currently visiting
Throughout the policy, we refer to information that can identify you as a specific individual, such as your name, phone number, email address, as "personal information." Further, personal information includes any information involving your health or medical history.

• We will not disclose your personal information to anyone, except those specifically involved in processing of your insurance quote (such as insurance providers and our associated advisers)
• We do not disclose your personal information to any other third parties, unless one of the following limited exceptions applies.
• If you submit an application for an insurance product offered by us, then we will disclose your personal information to your chosen insurance provider to process your application.
• Service Providers. We may disclose your personal information to other companies that help us process or service your insurance quote or application or correspond with you.
• Legal Obligations. We may disclose or report your personal information when we believe, in good faith, that the disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities or to resolve consumer disputes.

Outside of these exceptions, we will not share your personal information with any other third parties.

• We collect personal information in the normal course of business in order to process your insurance quote or application and to serve you better.
• Applying for insurance and other Products. If you apply for insurance or other product through our website, we may ask you to provide us with personal information and/or health information relating to you and any family member who will be included on your application. This information will be used by your chosen insurance provider to process your application.
• Providing you with a quote or processing your application. We may use your personal information to get in touch with you when necessary to process your application or to provide you with a quote. For example, phone call or emails will be sent to you throughout the application process to inform you of the status of your application and to seek additional information that is requested as part of the application.